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Shipping Policy

Turnaround

All orders are shipped within 72 hours

Items are shipped Monday-Friday except Holidays.

 

Office Hours: Monday – Friday 10am – 5pm PST

Carriers
We use the following carriers to deliver our orders:

  • UPS (Pick up time 4 p.m. PST)
  • FedEx (Pick up time 3 p.m. PST)
  • USPS

USPS Priority Mail

LATE/DELAYED MAIL

I think my Mailpiece is Late or Delayed – What should I Do?

USPS® provides you several tools and options to help determine where your mailpiece is in the mailstream and if it is delayed or not. You can check the delivery standard for your mailpiece to make certain that it is delayed or late, check the item’s tracking status, if available, and/or contact the shipper or USPS customer service for further information on your expected mail.

  • Check Mail Delivery Standards

    Before you assume that your mailpiece is delayed  or possibly lost, it pays to check the delivery standards for the mail class being used to send the mailpiece.  Delivery time varies from one class of mail to another.  It may be possible that the mailpiece is still in transit and is not lost or delayed depending on what class of mail is being used and how long ago it was mailed.  The following chart outlines the delivery standards for various mail classes and indicates how long you should wait before you contact customer assistance with a concern:

    MAIL CLASS
    DELIVERY STANDARD
    CONTACT CUSTOMER SERVICE AFTER:

    First-Class Mail®

    1-3 days (not guaranteed)

    5 or more Days from the date of mailing

    Priority Mail®

    1, 2, or 3 days (not guaranteed)

    5 or more Days from the date of mailing

    Priority Mail Express ®

    1-2 days (guaranteed)

    Guaranteed Delivery Date/Time Missed

    USPS Retail Ground (formerly called “Standard Post”)

    2-8 days* (not guaranteed)

    14or more Days from the date of mailing

    Media Mail™

    2-8 days* (not guaranteed)

    14or more Days from the date of mailing

    Bound Printed Matter

    2-8 days* (not guaranteed)

    14or more Days from the date of mailing

    Standard (Direct) Mail

    3-10 days (not guaranteed)

    14 or more Days from the date of mailing

(information provided by http://faq.usps.com/)

*Shipping times may vary depending on the carrier.*

Pre-Sale Items

Pre-sale items will ship by the specific date on the description, please read the description before placing an order to determine if the item is a pre-sale item. If pre-order items are purchased with in-stock items, the whole order will ship by the date specified in the description.


Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. The tracking number will be sent to the email address that was used when the order was placed. Please note that some orders will not have tracking numbers. If your email address has changed, please contact us at info@jncojeans.com or call us at 323-881-3279.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. 

Expedited Shipping

Cannot guarantee expedited shipping to P.O. Box addresses. Only option available is USPS Priority Mail.

Back Orders
We do not back order items. If an item is out of stock it will be unavailable for purchase until item is back in stock.

 

International Orders – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

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