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Return Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You will not be subject to a restocking fee in this case, but you still will have to pay shipping cost.

You must return the item within 30 days of your purchase. After 30 days you will receive store credit.

Include in your package a letter stating the reason for your return and the original receipt. Please include your invoice and order number.

Exchanges
If your clothing item is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay shipping cost.

How To Exchange An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

Include in your package a letter stating the reason for your return and the original receipt or order number. Please include your invoice and order number. No exchanges for International orders.

Return & Exchange Exceptions

Merchandise that has been worn, used, washed or altered will not be accepted for return or exchange. 

BOGO Sale: No Refunds for (Buy One Get One Free, Buy Two Get One Free) Only Exchanges.

Buy More Save More Sale:  No Refunds, Only Exchanges.

No returns or exchanges for International orders.

Mail your returned or exchanges item(s) to:

JNCO Apparel
1501 Rio Vista Ave
Los Angeles, CA 90023

If you have any questions, you can email us at info@jncojeans.com.

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